- Next outage: April 25, 2019
- 12 a.m. – 7 p.m., eastern time
Peak ThriftLine Call Times — Our highest call volume is on Monday and Tuesday mornings. If you want to minimize your wait time to speak to a Participant Services Representative, consider calling outside of those peak hours. Participant Service Representatives are available Monday through Friday, 7:00 a.m. to 9:00 p.m., eastern time.